Shipping policy

This Shipping Policy applies to orders placed via 55.life and associated domains.

1. Shipping Destinations

We currently ship to the following regions:

  • Germany
  • European Union
  • Switzerland & Liechtenstein
  • Norway

Additional countries may be added in the future. All available shipping destinations will be displayed at checkout.

2. Shipping Costs

Shipping costs are calculated at checkout based on destination and delivery method.
Unless otherwise stated, the following applies:

  • Germany: Standard shipping — calculated at checkout
  • EU: Shipping costs vary by country — calculated at checkout
  • Switzerland, Liechtenstein & Norway: Shipping costs vary by country — calculated at checkout

Important: For deliveries outside the EU, customs duties, taxes, or import fees may apply. These fees are the responsibility of the recipient.

3. Delivery Times

The following delivery times serve as general guidelines:

  • Germany: 1–3 business days
  • EU: 3–7 business days
  • Switzerland, Liechtenstein & Norway: 4–10 business days

Please note that delivery times may vary due to seasonal peaks, customs processing, or delays caused by shipping carriers.

4. Processing Time

Orders received by 12:30 p.m. on business days are usually shipped the same day; orders received after that time are shipped the following business day. Once your order has been shipped, you will automatically receive a shipping confirmation email including your tracking link.

5. Shipping Carriers

Depending on the destination and shipping method, we ship with:

  • DHL
  • Deutsche Post
  • DHL International
  • or comparable shipping carriers

6. Order Tracking

Once your order has been dispatched, you will receive:

  • a shipping confirmation
  • your tracking number
  • a link to track your shipment

Tracking information may take up to 24 hours to update, depending on the carrier.

7. Customs & Import Fees

For deliveries to Switzerland, Liechtenstein, Norway, or other non-EU countries, customs duties, import taxes, or clearance fees may apply.
These fees are not covered by The Fifty Five – The Health Company GmbH and must be paid by the recipient.

We recommend checking with your local customs office for more information.

8. Undeliverable Shipments

If a shipment is returned to us due to incorrect address information or failure to accept the delivery, we reserve the right to:

  • charge the shipping costs again for reshipment, or
  • cancel the order (minus any shipping costs incurred).

We will notify you proactively if this occurs.

9. Returns

For information on returns and refunds, please refer to our Return & Refund Policy.

Please do not return any items without contacting us first.

10. Contact

If you have any questions regarding shipping or delivery, please contact us at: support@55.life