Refund policy

Return & Refund Policy

Valid for orders placed via 55.life and associated domains.

1. Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period begins on the day on which you or a third party designated by you, who is not the carrier, have received the goods.

To exercise your right of withdrawal, a clear statement of your decision to withdraw from the contract is sufficient. You may submit this in any form—for example:

via the withdrawal button on our website,
by email to support@55.life,
or in writing to: The Fifty Five – The Health Company GmbH, Randstraße 1, 22525 Hamburg, Germany.

A customer account is not required for this. You may use the sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notice of your decision to withdraw before the deadline expires.

2. Conditions for Returns

You may cancel your order within the cancellation period without providing a reason. Opening the shipping box does not affect your right to cancel. Returning the item in its original packaging is not a requirement for cancellation.

Our dietary supplements are sealed products. For reasons of health protection and hygiene, your right of withdrawal expires only if you remove the product-specific safety or hygiene seal after delivery (Section 312g(2)(3) of the German Civil Code (BGB)). Removing the seal specifically includes opening the container or can, removing the lid or screw cap, or tearing open a sealed bag or foil wrapper. In the case of multi-pack containers, this applies to each individual unsealed packaging unit.

As long as the seal on the product packaging remains intact, you may exercise your right of withdrawal even after receiving the goods—even if you have already opened the shipping box or the outer packaging.

Furthermore, the law does not provide for a right of withdrawal in the following cases:

for goods that, due to their nature, have become inseparably mixed with other goods after delivery (Section 312g(2)(4) of the German Civil Code (BGB));
for goods that were manufactured according to your individual specifications or clearly tailored to your personal needs (Section 312g(2)(1) of the German Civil Code (BGB)).

Simply inspecting the nature, characteristics, and functionality of the goods—just as you would in a physical store—does not preclude your right of withdrawal. Even damage to the goods or use beyond what is necessary for inspection does not preclude your right of withdrawal; however, you may be required to pay reasonable compensation for the loss in value (see Section 5).

Please do not return the goods until you have received a confirmation of receipt and return instructions from us.

3. Returning Goods

After you have exercised your right of withdrawal and received the return instructions, the goods must be sent to the following address no later than 14 days after the notice of withdrawal:

Hive Technologies GmbH c/o "Fifty Five"
Maulbeerstraße 9
15834 Rangsdorf
Germany

You, as the customer, bear the direct cost of returning the goods. Please keep proof of shipment.

4. Refunds

Once the returned goods have been received and inspected we will refund all payments received from you, including standard delivery costs (with the exception of additional costs arising if you selected a delivery method other than the least expensive standard delivery offered by us) within 14 days using the same payment method you used for the original transaction.

We may withhold the refund until:

the goods have been received by us, or
you have provided proof that the goods have been returned,

whichever occurs first.

5. Compensation for Loss and Cases Without Reimbursement

If you have effectively canceled your order, we will refund all payments received, including the cost of the least expensive standard shipping option we offer. A full refund does not require that you have kept the shipping box or any outer packaging: If you have opened or disposed of these, we will still issue a full refund—as long as the product-specific safety/hygiene seal is intact (see Section 2). However, if you have removed this seal after delivery, the right to cancel under Section 2 is excluded and no refund will be issued.

Compensation for Loss of Value Instead of Refusal of Refund: If you have the right of withdrawal and have handled the goods in a manner that goes beyond inspecting their condition, characteristics, and functionality, and if this has resulted in a loss of value, we reserve the right to deduct reasonable compensation for this loss from the refund amount (Section 357a(1) of the German Civil Code (BGB)). We do not refuse the refund itself for this reason—we simply offset the loss in value that has occurred. No compensation for loss of value is due if the loss in value is attributable to handling that was necessary to inspect the goods. Merely opening the shipping or outer packaging, as well as the usual inspection of the goods, does not trigger any compensation for loss of value.

No refund will be issued only if a right of withdrawal does not exist from the outset or was not effectively exercised, in particular in the case of:

sealed dietary supplements whose product-specific seal you have removed after delivery; in the case of multi-packages, this applies to each individual unsealed packaging unit (Section 312g(2)(3) of the German Civil Code (BGB));
goods manufactured according to your individual specifications or personalized goods (Section 312g(2)(1) of the German Civil Code (BGB));
goods that, due to their nature, have become inseparably mixed with other goods after delivery (Section 312g(2)(4) of the German Civil Code (BGB));
a cancellation that was declared only after the cancellation period had expired.

6. Exchanges / Replacement Deliveries

An exchange (i.e., switching to another product) is generally not offered.

If a product is delivered damaged or defective, please contact us within 7 days of receipt at support@55.life.

We will review the case and replace damaged products where a claim is justified.

7. Contact

If you have any questions regarding returns or refunds, you can contact us at any time at: support@55.life